1. Do you sell Turtle, fish, hamster, rabbit, or bird products?
A: With the commitment of “Animal Care Comes First and Last”, animal welfare is always our top priority but unfortunately, we do not sell products for them at the moment. You are welcome to leave a message to us, we will try our best to source the products you want.
2. Are there extra discounts if we bulk purchase?
A: Not at this stage, we do not offer extra discounts for bulk purchases. We will have different promotional offers from time to time, please check our social media or website for details.
3. What is your best pet food advice?
A: Like children, every pet is different. While there are no strict rules for what you should feed your pet, we have taken the hard work out of the process for you and selected the quality food available on the market. Our staff in our physical store are pet-owners familiar with all our products, providing you with all kinds of assistance and information at any time. So please come into our store with your pet to speak to one of our team members. At the same time, CityU Vet Boutique store located at the ground floor of CityU Veterinary Medical Centre (VMC). You are more than welcome to bring along your beloved pet(s) to visit us at the Vet Boutique or to see our vets at the VMC for a health checkup and obtain more caring tips; so that you can see what works best for your pet(s), then he/she can embark on a healthier journey.
4. I don't have a credit card - do you accept cash on delivery?
A: We're very sorry, but we can't accept cash on delivery. Online payment accept Visa or Mastercard only.
5. Do you ship to overseas?
A: We do not ship to overseas. Our delivery service covers outlying islands to Discovery Bay, Tung Chung and Ma Wan only.
6. Do I have to be home to receive the delivery?
A: No, you do not have to be home to receive the delivery if there is someone like a family member, friend or helper, who can collect your delivery for you. We also provide options for delivery drop off instruction, “Drop off at building concierge”, “Drop off at main door entrance” and “Receive by others”. Please keep in mind that customers will take total responsibility for all potential risks if not receiving the delivery in person (including damage, loss or theft damage etc.).
7. Can I cancel or exchange my order?
A: Please refer to our Returns & Exchange Policy under Shipping & Delivery.
8. My purchased product(s) is damaged. What should I do?
A: We are terribly sorry about the damaged product(s). We always ensure all of our products are well presented. However, accident happens; please let us know and we will replace it for you. Unfortunately, if the item has been used or damaged by your pet(s), we are unable to assist you with an exchange or return.
9. I am a member. How can I use my points and what is the expiry date of the points?
A: Welcome to the CityU Vet Boutique membership, you could earn and use points when you purchase in both physical and online stores. Just let our staffs know when checkout at our physical store located in Sham Shui Po, Kowloon or simply click the “Pay by Award Points” button on the checkout page of our online store website.